Total Quality Management

Master Quality Systems, Process Excellence & Continuous Improvement

What is Total Quality Management?

Total Quality Management (TQM) focuses on quality systems, process excellence, and continuous improvement. It covers technology management, total quality management principles, knowledge management, organizational development, and consumer behavior essential for quality excellence in manufacturing and services.

Programmes offered

• MBA — 2 Years
• PG Diploma — 1 Year
• Advanced Diploma — 8 Months

Core subjects

• PM 58 Technology Management
• PM 60 Total Quality Management
• PM 144 Knowledge Management
• PM 38 Organisation Development
• PM 64 Consumer Behaviour

Careers

• Quality Manager
• Process Improvement Manager
• Six Sigma Black Belt
• Quality Assurance Manager
• Operations Excellence Manager
• Quality Consultant

Industries: Manufacturing, Automotive, Pharmaceuticals, IT Services, Healthcare, All Industries. Typical range: ₹4 - 20 LPA+.

Questions

What certifications complement TQM?

Six Sigma (Green Belt, Black Belt), ISO certifications, and Lean Management certifications enhance career prospects.

Is this relevant for service industries?

Yes, TQM principles apply to both manufacturing and service industries for quality improvement and customer satisfaction.

What skills will I develop?

You'll develop skills in quality systems, process improvement, Six Sigma, Lean management, and organizational excellence.